Refund & Exchange Policy

At Diamond Sales, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Our Exchange Policy allows you to exchange items under the following terms and conditions:

Conditions for Exchange

1. Eligibility Period
• Items must be exchanged within 7 days from the date of purchase. Proof of purchase is required.

2. Condition of Items
• Items must be in their original, unused condition with all tags and packaging intact.
• Items that have been worn, altered, or damaged will not be eligible for exchange.

3. Exclusions
• Custom-made, personalized items, or items marked as final sale cannot be exchanged.
• Gift cards are not eligible for exchange.

Exchange Process

1. In-Store Exchange
• Bring the item along with the original receipt to any Diamond Sales store.
• Our staff will assist you in selecting a new item of equal or greater value. If the new item is of greater value, the price difference must be paid at the time of the exchange.

2. Online Exchange
• Visit our website and log into your account to initiate the exchange process.
• Follow the instructions to print the return shipping label.
• Pack the item securely and include the original packing slip. Affix the return label to the package.
• Drop off the package at any authorized shipping location.

3. Shipping Costs
• Customers are responsible for shipping costs associated with returning the item. However, if the exchange is due to a defect or an error on our part, Diamond Sales will cover the shipping costs.

Processing Time
• Exchanges will be processed within 7 business days of receiving the item.
• You will receive a confirmation email once the exchange has been processed and the new item has been shipped.

Contact Us
If you have any questions regarding our Exchange Policy or need further assistance, please contact our Customer Service team:
• Email: diamondsalesdelhi@gmail.com
• Phone: +91-8287652592
• Hours: Monday to Friday, 9 AM to 5 PM EST

Thank you for choosing Diamond Sales. We value your business and look forward to serving you again.
Sincerely,
The Diamond Sales Team